Page 5 - Telecom Namibia 2026

~•9, telecom
-- namibia
A Joint Responsibility: Safeguarding Our Network and Your Security
Dear Valued Customer
As digital fraud, cable theft and infrastructure vandalism pose
increasing challenges across our nation, protecting our customers
and safeguarding the integrity of our network remain Telecom
Namibia's highest priorities.
The 2026 Telecom Namibia Directory stands as the definitive,
official source of verified contact information for businesses,
institutions and essential services nationwide. In an era where
cybercriminals increasingly impersonate service providers and
circulate fraudulent data, this directory serves as a vital national
reference point - providing certainty and security for all Namibians.
We strongly urge you to rely exclusively on the official contact details •Compromised or unsecured manholes.
published within these pages. By using verified information, you
protect yourself from sophisticated scams, mitigate the risk of
misinformation, and contribute to the overall stability of our national
communications landscape.
Defending Against Digital Fraud
Cyber-security is a shared endeavor. It is critical to remember that
Telecom Namibia willl never request your passwords, PINS, banking
credentials or sensitive account information via SMS, social media or
unsolicited voice calls. Any such request should be treated as a
fraudulent attempt to compromise your security.
Recognize the "Red Flags" of Criminal Activity:
• Fabricated Urgency: High-pressure messages demanding
immediate action or threatening service suspension.
• Phishing Links: Requests to click external links or download
attachments to"verify"your identity or account.
• Unofficial Channels: Communication originating from standard
mobile numbers or non-verified social media profiles claiming to
represent Telecom Namibia.
• Unrealistic Incentives: Notifications of unexpected prize wins or
promotional offers that appear"too good to be true"
Proactive Security Measures:
• Pause: Exercise caution; do not engage with suspicious links or
unexpected prompts.
·Shield: Under no circumstances should you disclose personal or
financial data via unverified text or voice channels.
Yours sincerely,
SS~
Dr. Stanley srfanapi~da
Telecom Namibia Chief Executive Officer
·Authentic: Always validate requests through official Telecom
Namibia customer service touchpoints.
Alert: Report suspected fraudulent activity immediately by calling
11000.
Combating Infrastructure Theft and Vandalism
Cable theft and infrastructure vandalism are grave offenses that
extend far beyond simple service disruptions. These acts disconnect
vital business, silence emergency responders and impede Namibia's
digital economic growth. Such activities are dangerous, costly and
affect every citizen.
ldentifiying Signs ofTampering:
• Exposed, severed, or displaced cabling.
•Unauthorized excavation or suspicious activity in proximity to
telecommunications infrastructure.
The Power of Community Vigilance: While Telecom Namibia
continues too invest in advanced security technologies and
maintains a close strategic partnership with the Namibian Police
Force (NAMPOL), community awareness remains our mosty effective
deterrent.
·Immediate Reporting: Contact The Namibian Police at 10111 or
Telecom Namibia at 11000 to report suspicious behaviour.
·Anonymous Whistleblowing: Report any wrongdoing, fraud or
malpractice via our independent hotline, "Blow That Whistle"
Administered by Deloitte to ensure confidentiality.
·Toll-Free: 0800 301 630 • E-mail: telecomnamibia@tip-offs.com •
Website: www.tip-offs.com
• Heightened Awareness: Remain observant of anyunusual activity
near network infrastructure in your residential or business areas.
·Advocacy: Encourage your family and neighbors to report
irregularities to the authorities.
By working in unison, we can safeguard our private information,
protect our critical national infrastructure and ensure a more secure,
connected future for all Namibians.
Stay Alert. Protect Our Network. Stay Connected.