Page 5 - Telecom Namibia Directory 2024

telecom The project will replace three main systems: Calabash (fixed
namibia customer base), ZSmart (mobile), and CAP (fixed prepaid).

Dear Telecom Namibia Customer 2. Timeline: The OSS/BSS Project began on June 22, 2023, and is
scheduled to be completed by 2025.
Welcome to the 2024 Telecom Namibia Directory!
3. Project Team: The OSS/BSS Project Team consists of talented
We are thrilled to publish this directory after a two-year hiatus, professionals from Telecom Namibia and our implementing
and we apologize for any inconvenience the delay may have partner, SATEC (Sistemas Avanzados de Tecnologia S.A.).
caused. We understand the importance of this resource for our
customers, and we are committed to providing you with a 4. Benefits: The OSS/BSS Project will bring several benefits,
convenient tool to stay connected with your community. including superior customer solutions and experiences, improved
customer service, reduced costs, increased efficiency, enhanced
Directories play a vital role in our lives, offering a convenient way agility and innovation, digitalization and process automation,
to access contact information for businesses, organizations and revenue protection, and compliance with regulations.
individuals. They serve as valuable resources for marketing and
advertising, allowing businesses to reach a broad audience of 5. Stay informed: We have developed a comprehensive
potential customers over an extended period. We appreciate the Engagement Plan to keep everyone informed about the project
value that the directory brings to our customers and the updates and foster effective communication and feedback loops
community as a whole. within our business. We are committed to keeping you informed
about the OSS/BSS Project and its progress. We are confident that
Telecom Namibia's Digital Transformation Journey this project will be a success and help us achieve our digital vision.
In exciting news, Telecom Namibia has embarked on a journey to
replace obsolete technologies and accelerate our digital 6. Importance: The OSS/BSS Project is vital to Telecom Namibia's
transformation efforts. Recently, we launched our new five-year future strategy and is essential for our continued growth and
Integrated Strategic Business Plan (ISBP) in June 22, 2023. The ISBP success. It will enable us to deliver better services, reduce costs
focuses on four key goals: stabilizing the business, business and improve efficiency.
transformation, digitalization and digital transformation.
Thank you for your continued support as we work towards
During the launch event, we had the privilege of signing a providing you with the best possible telecommunications
contract with Sistemas Avanzados De Tecnologia S.A. (SATEC), services.
marking the beginning of Telecom Namibia's digital
transformation process. This partnership entails the replacement In conclusion, I would like to take this opportunity to express my
of our Operations Support Systems and Business Support Systems heartfelt gratitude to all the esteemed individuals and esteemed
(OSS/BSS) for both fixed and mobile services with a single, institutions who have contributed to the publication of this
cloud-native, and converged Billing and Customer Relationship directory through their advertising support and the provision of
Management platform. valuable information.

Now, let's delve into the details of the OSS/BSS Project, which is a Additionally, I extend my sincerest appreciation to all the
crucial part of our future strategy. This project aims to replace our dedicated individuals involved in the meticulous compilation and
current billing system with a converged fixed/mobile solution, production of this directory. It is through your unwavering
enabling us to provide superior solutions and experiences to our commitment and invaluable contributions that we are able to
valued customers. We have assembled a team of talented present yet another comprehensive edition of the Telecom
professionals who are dedicated to implementing this new Namibia Directory to our esteemed nation.
system.The project is expected to be completed in the near future
and will bring numerous benefits to Telecom Namibia and its
customers.

Here are some key points about the OSS/BSS Project: Yours sincerely,

1. Purpose: The OSS/BSS Project aims to replace our current Dr. Stanley Sffanapinda
Billing system and provide a converged fixed/mobile solution, Telecom Namibia Chief Executive Officer
ensuring superior solutions and experiences for our customers.

Directors: Mr. Melkizedek Uupindi (Chairperson), Ms. Amanda Hauuanga (Deputy Chairperson)
Mr. Rowan Kleintjes, Mr. Fernando Somaeb, Ms. Melanie Tjijenda
Chief Executive Officer: Dr. Stanley Shanapinda
Company Secretary: Ms. Buneca Hangula
Reg. No. 92/282