Page 19 - Telecom Namibia Directory 2024

Value Added Services 17

If you wish to call a number that is not presented on the list, you have The service is automatically programmed to notify you of your
to deactivate the list overdue account on weekdays between 18h00 and 21h00. This
message is repeated three times and there will be three attempts to
Press # 29 * PIN code # contact you via our notification system.

Always reactivate list after you have dialled numbers that are not on Please contact your nearest TeleShop at 11000 to activate the service,
the list. This will ensure that only the programmed number on the list free of charge from Telecom Namibia.
will be dialled.
TOLL-FREE SERVICES
Press * 29 * PIN code # A toll-free (0800) service comprises a telephone number of 10 digits
starting with the digits 0800. This service is specially designed for
To delete a number (s) on the list business and corporate customers.

Press # 44 * PIN code 00 * # National Toll Free service: The 0800 service is a service whereby
Press # 44 * PIN code 01 * # the subscriber is responsible for the payment of all incoming calls.
It is therefore a free call for the caller (excluding call from cellphones).
NB: Knowing the position in which numbers were programmed
will ensure the correct number is deleted. National Toll Free service – Call forwarding to an International
Destination: The 0800 service is a service whereby the subscriber
To change your PIN code is responsible for the payment of all incoming calls as well as the call
forwarded portion to the international destination.
Press * 99 * Old PIN code New PIN code #
The caller dials a 0800 number and is automatically routed to an
FREE SERVICES international destination. The National Toll Free number is call
Available on every automatic telephone: forwarded to an international destination and the subscriber is
• Three Party Call responsible to pay normal international rates for these services. It is
• Call Waiting therefore a free call for the caller (excluding calls from cellphones).
• Call Forwarding
• Call Forwarding on no reply DETAILED BILLING
This service allows customers to obtain a detailed call report on
Apply at your TeleShop for the following free service: outgoing calls made from their telephone line.
• Call Forwarding on busy
• Abbreviated Dialling DIRECT DEBITING
This service allows customers' monthly telephone accounts to be
PAYABLE SERVICES directly deducted from their bank accounts.

You need to apply at your nearest TeleShop. Once-off activation fees MY NUMBER
and monthly rental charges apply. This service enables fixed line customers (post-paid) to apply for a
• Hotline telephone number of their choice from a list of numbers within the
• Outgoing Call Barring (customer controlled, i.e. with a PIN code) TN number range.

• Outgoing Call Barring (fixed) TALK INTERNATIONAL
• Incoming Call Barring Telecom Namibia Talk International enables fixed postpaid residential
• Total Call Barring customers to sign up for a six months contract and make calls to
• Call Screening List (Fixed) selected international destinations at a special per minute rate.
• Call Screening List (customer controlled)
FLEXIFIXED PREPAID SERVICE
REMINDER SERVICES FlexiFixed Prepaid service enables customers to apply for a prepaid
service, pay a once-off activation fee and receive a start-up airtime.
The account notification system reminds you when your account is The service enables customers to pay for fixed line calls in advance
overdue. This will allow you to settle your account before your service which means customers do not get a monthly bill.
is suspended.

When your account is not paid by the due date as reflected on your
telephone account, your service becomes due for suspension. The
system will then forward a programmed voice message to your
telephone line indicating that your telephone account is overdue
according to our records.