Page 15 - Telecom Namibia Directory 2025

General Information 13

INSURANCE 9. How to change PIN code?
Customers are legally liable for damage to any apparatus rented from • Dial **04*old pin*new pin*new pin#
the Company and, in their own interest, are advised to insure the
apparatus for its value. Insurance may be obtained at your local 10. How to subscribe for prepaid data bundles?
Customer Contact Centre. • Dial *130*MB that you want to buy#
(i.e. 30MB, 50MB, 100MB, 300MB, 500MB, 1000MB, 2000MB &
TEMPORARY ABSENCE 5000MB)
If you are going to be away from home for a long time, make use of e.g. *130*300# to buy 300MB
the free suspension service. This will prevent unauthorized use of
your telephone while you are away. Please call your nearest Teleshop 11. How to do Mobile Banking (FNB Only)?
in person or dial 11000. Proof of identification is required. • Dial *140*321# and follow the menu

TN MOBILE SERVICES 12. How to Hide Call ID on your mobile phone:
FREQUENTLY ASKED QUESTIONS (FAQ's) • Settings, Call, Send my caller ID (select Yes or No)
1. How to activate voice mail? or dial "31#

• Dial 12300 from your mobile phone and follow the voice prompts 13. What is the maximum 3G data speed?
• Up to 21Mbps
2. PIN and PUK
• If you SIM card is blocked, you have to enter your PUK number in 14. What is the maximum 4G data speed?
order to unlock your SIM card • Up to 100Mbps

3. Airtime 15. How does Fair Usage Policy work?
• If you need more airtime you can buy a tn mobile recharge voucher • 4G: When a customer reached a usage of 90GB in a month his/
at any Teleshop, tn mobile distributors' points or via mobile her speed is capped at a speed of 768Kbps until end of the month
banking apps • 3G: Fair usage policy applies (90GB) on all unlimited packages
and the speed will be reduced to 768 Kbps
4. How to recharge?
• Enter the voucher pin in a message and send the SMS to 124 16. Customer Contact Centre 11000
Customer Contact Centre 11888
5. How to increase credit limit on a postpaid account Directory Services 11444
Send credit increase request, with copy of ID to: lway & Broadband Services
WhatsApp: +264 85 211 1111
E-mail: customercare@telecom.na or dial 11000 for more *Important Numbers to remember
information
11 000 - Customer Contact Centre
6. How to transfer credit from a prepaid account?
• SMS 'S' or 'Share', the mobile number and the amount CD - Emergency (Police, Fire Brigade, Medical Services)
(e.g. S 0855550000 30) to 124 - Voicemail

7. How to query balance on a postpaid account? - Menu (Balance Enquiry, Data Bundles)
• Dial *124# or
• Dial *100# and follow the menu or CC) - Balance Enquiry
• Send a blank SMS to 124

8. How to query balance on a prepaid account?
• Dial *124# or
• Send a blank SMS to 124 or
• Dial *100# and follow the menu or
• Dial 13900 to hear your balance