Page 20 - Telecom Namibia Directory 2025

18 TeleMail

TELEMAIL REMOTE RETRIEVAL
How to Retrieve messages NATIONALLY
Telemail acts as your personal answering service, taking messages • Lift the handset
when you are unavailable or busy with another call — 24 hours a day, • Dial 10011
every day of the year. • Enter your mailbox number (i.e. area code and telephone number)
• Press #
Seven messages at one minute per message will be recorded and • Enter your secret code
stored for seven days. • Press #
Saved messages will be available for seven days before • Follow the voice instructions
automatically deleted.
Unheard messages will be saved for seven days before Example Secret code #
automatically deleted. 1001 Mailbox number #

How to change your Personal Greeting (NO REPLY) How to Retrieve messages NATIONALLY using a Cellphone
• Lift the handset. • Dial 088 1001
• Dial 10 000 or wait for 10 seconds • Enter your mailbox number (i.e. area code and telephone number)
• Press 3 for personal options • Press #
• Press 1 to change your greeting • Enter your secret code
• Press 1 to record a personal greeting • Press #
• Press 1 to record a NO REPLY greeting • Follow the voice instructions
• Follow the voice instructions
Example Mailbox number # Secret code #
Example 088 1001
10 000 3 1 1 1
How to retrieve messages INTERNATIONALLY (from
How to record your Busy Greeting outside Namibia)
• Lift the handset • Lift the handset
• Dial 10 000 or wait for 10 seconds • Dial + 264 88 1001
• Press 3 for personal options • Enter your mailbox number (i.e. international code, area code and
• Press 1 to change your greeting
• Press 1 to record your greeting telephone number)
• Press 2 to record your busy greeting • Press #
• Follow the voice instructions • Enter your secret code
• Press #
Example • Follow the voice instructions
10 000 3 1 1 2
Example Secret code #
How to Activate your Secret Code + 264 88 1001 Mailbox number #
• Lift the handset
• Dial 10 000 or wait for 10 seconds While listening to your messages,
• Press 3 for personal options Press:
• Press 2 for the secret code menu • 1 to listen to the message again
• Press 1 to change your personal secret code • 2 to save the message
• Enter new secret code • 3 to delete the message
• Press # • 7 to rewind
• Follow the voice instructions • 9 to fast forward
• # to skip to the end of message
Example • * to return to menu
10 000 3 2 1 Enter new secret code #
Please note:
HOME RETRIEVAL • Only the caller leaving a message pays for the call
How to Retrieve your messages • Listening to your message that was left by the caller is absolutely
• Lift the handset
• Dial 10 000 or pick up the handset and wait for 10 seconds free.
• Follow the voice instructions
For assistance, please phone the Helpdesk, 24 hours, at 11000.