Page 22 - Eswatini Telecomm Dty 2024

General Information A6

General ESWATINIPOST SERVICES • Debit Order POS machine
Information • Digital Money Transfer

Postal Orders Motor Vehicle Licence Disc

Postal Orders are notes which have a monetary value printed on the Your Motor Vehicle Licence Disc can be collected at any Post Office
face value of the note. They allow customers to send money from one of your choice. Dial *468# follow prompts, pay through your MoMo
place to another, where the receiver exchanges the postal orders for Account, select Post Office closest to you. Your Motor Vehicle
the value of the order at the receiving office. Licence Disc will be ready for collection at your chosen Post Office 24
hours after payment. Collection fee is E12.40
Sivinini International & Domestic Money Transfer
Internet Services
Sivinini Money Transfer is a service where customer(s) can
conveniently send or redeem money, from one person to another EswatiniPost has Internet cafés in selected Post Offices. EswatiniPost
instantly. Internet cafés provide customers with the following Internet services:
• Access to their e-mail
You can send money to a relative, a loved one or for business in South • Browsing of different websites
Africa, Lesotho, Botswana & Zimbabwe. • Software and applications updates

Consumer Services EswatiniPost Insurance

These services are offered at Post Offices on behalf of other EswatiniPost Insurance is a funeral cover service. The plan has two
companies for commission. EswatiniPost is authorized to receive cover options, the Silver and Gold, and customers are free to choose
payments at selected postal retail outlets for: either of the two, depending on the desired claim benefit and on
• MTN Products affordability. Each option covers a policyholder, one spouse and
• EEC utility bills a maximum of four children, with a choice of adding parents and
• EEC Prepaid Units parents-in-law, as well as extended family members.
• EWSC utility bills
• Revenue stamps Mails:
• Telephone bills
• TV licences EswatiniPost customers can post their letters at any EswatiniPost
• EswatiniPost Insurance Office or Postal Agent for delivery locally or to any country in the
• EswatiniTelecom Prepaid Cards world.
• Young Heroes
• School fees payments Parcels:
• Government Services
• ESRIC Items that weigh above two kilograms qualify for the parcel service.
• EswatiniBanks withdrawals and deposits All parcel items are electronically traceable through a track and trace
• FNB Cash Plus system. Customers can make an enquiry through the nearest post office.
• Orchard Insurance
• MTN Mobile Money Ordinary Parcels – There are no fees attached to any ordinary parcels
• Safrican except for the shipment fee.

Tracked Service Insured Parcels – To cover a parcel from any form of risk while in
the care of the post office, customers have an option of paying an
This is a secure, safe way that can be used by customers to track insurance fee on top of the normal shipment charge.
their parcels, ordinary letters, parcels and small packets. A barcode is
affixed on the item and the item gets scanned at various points of its Small Packets – This service allows for items that do not meet the
journey. A barcode is affixed on the item and the item gets scanned at parcel weight threshold yet they do not fit in a post box to be sent
various points of its journey. through the postal channel. Such items are therefore not traceable
through the track and trace system.

Door to Door Delivery Cash on Delivery Parcels

The door to door delivery service is a domestic service that will allow This service allows customers to send and receive parcels through the Post
customers the opportunity to have their items delivered and collected Office. Parcels may be sent and received to and from any part of the world.
at their door step.
The service will have the following delivery packages: Registered Letter Service
• Central Sorting to the Door - International items
• Door to Post Office This is a secure traceable method of posting articles of financial value,
• Post Office to Door that may include postal orders, share certificates, passports, etc.
• Door to Door
Private Mail Box Services
Payment Methods
• Cash Companies and individual customers can rent private boxes at an
• EFT annual fee.
• MoMo Pay 78084000 (Post Boxes)
Private Mailbag Services

This service enables rural customers to have their mail delivered in