Page 24 - Eswatini Telecomm Dty 2024

General Information A8

General POWER OF MANAGING DIRECTOR
Information TO DISCONNECT LINES

The Managing Director may summarily disconnect any subscriber’s
Below are some of the typical charges: (For any charges not exchange line and cause any apparatus belonging to the Corporation
mentioned below, please contact your Regional Telecentre). to be removed from the customer’s premises if:
a) a flat rate subscriber allows his telephone to be used otherwise
ORDINARY LUNYAZI UMKHULULI
TELEPHONE than for his own business / private purposes without the written
consent of the Managing Director.
Business Residential Business Residential Business Residential b) the customer allows his telephone to be wilfully damaged or
destroyed or put to any illegal use.
Installation E356.01 E213.04 E356.01 E213.04 - E206.88 c) the connections of the apparatus or wires have been tampered
with or altered without the authority of the Managing Director.
Deposit E370.00 E90.00 E370.00 E90.00 - - d) indecent language is used over the line to the exchange
operators or to any person, without prejudice to any other
Rental / Levy E45.52 E25.17 E45.52 E25.17 - - penalty which may be prescribed by law for such offence.
(Monthly)
PRECAUTIONS AGAINST DAMAGE TO
Internal E81.64 E81.64 E81.64 E81.64 - E79.28 CUSTOMER’S PREMISES
Extension
The Managing Director shall take reasonable precaution to prevent
External E107.46 E107.46 E107.46 E107.46 - E104.35 injury or damage to customers or their premises from the installation
Extension of telephone connections, but shall not be liable for any damage or
injury which may arise from the failure of any such precautions.
Additional E81.64 E81.64 E81.64 E81.64 - E79.28
Socket HOW TO CALL A NUMBER

Telephone E100.00 E100.00 E100.00 E100.00 - E100.00 Find from the Telecommunications directory the number of the person
Instrument you wish to speak to. Find the dialling code if required. If the number
(Optional) is long and complicated write it down.

MONTHLY LEVY / RENTAL Remove the handset from the rest. Listen for dial tone which indicates
you can call. If you hear engaged tone or no tone, restore the handset
Hand Set E5.38 Socket E1.85 External Extension E3.02 and try again. If you hear dial tone simply push the appropriate buttons
for the required number, no pause is required when pushing the buttons.
*** ALL RATES EXCLUDE V.A.T. When you have completed calling allow a few seconds for the exchange
to connect the call. If the number is free you will hear RINGING TONE.
INSTALLATION, ALTERATION AND This means the telephone bell of the person you are telephoning is
TRANSFER OF TELEPHONE SERVICES ringing, allow them some time to answer before you assume they are
out.
You will save yourself inconvenience by applying at least a month in
advance for alterations, transfers or supplementary Telephone facilities. If the number is engaged or if the lines are engaged you will hear the
Always furnish the exact date and plot number on which installation / ENGAGED TONE, hang up and try again.
transfer is required. Although it is not always possible to do work on
the nominated date, a fixed date will ensure that telephone services at If the number is engaged or if the lines are engaged you will hear the
the old address is discontinued timeously and no unauthorised use is UNOBTAINABLE TONE. Check if you have called the correct number
made of it. and try again.
Technicians often arrive at an address only to find that the subscriber
is absent. If you will not be available personally, please leave PLEASE NOTE:
instructions or sketch plan indicating where services are required or If you take too long to start dialling or delay between dialling digits you
what alterations need to be done. may be given an ENGAGED TONE. Hang up and try again.

TELEPHONE ACCOUNTS CALLS WITHIN ESWATINI

Telephone bills are due for payment on receipt. Payments can be Dial only the eight digit number shown in the Telecommunications
made as follows: Directory, for all local calls.
1. Electronic Funds Transfer. All telephone bills and customer
statements reflect the banking details which can be utilised to pay. RULES OF BUSINESS TELEPHONING
2. At any Telecenter and Post Office within the Kingdom.
Customers are reminded that failure to settle their outstanding 1. Answer your telephone with your name or by giving your
accounts on time will result in the suspension of services. If payment is telecommunications number.
not received within one month from the date of suspension, the service
will be terminated and the Corporation's assets removed and allocated 2. Never answer your telephone with “HELLO”.
to other customers. 3. If you are making the telephone call give your name.
4. If a caller gives his name, use it.
SUBSCRIBER’S LIABILITY 5. If a caller does not give his / her name, ask for it and make sure
FOR DAMAGE TO APPARATUS
you get the name right.
Subject to this Act, a subscriber shall pay to the Managing Director 6. Answer your telephone promptly.
on demand the cost of making good any damage not due to wear and 7. Speak distinctly, pleasantly and naturally, be interested in
tear to any apparatus installed by the Corporation or any wiring within
his premises or under his control, whether such damage results from people who call and sound interested. Your voice is the voice of
the negligence or wilful act of any person from fire or other cause. the whole Company.