Page 22 - Telecom Namibia 2026

TELE MAIL REMOTE RETRIEVAL
How to Retrieve messages NATIONALLY
Telemail acts as your personal answering service, taking messages • Lift the handset
when you are unavailable or busy with another call - 24 hours a day, •Dial 10011
every day of the year. • Enter your mailbox number (i.e. area code and telephone number)
•Press#
Seven messages at one minute per message will be recorded and • Enter your secret code
stored for seven days. •Press#
Saved messages will be available for seven days before • Follow the voice instructions
automatically deleted.
Unheard messages will be saved for seven days before Example Secret code #
automatically deleted. 1001 Mailbox number #

How to change your Personal Greeting (NO REPLY) How to Retrieve messages NATIONALLY using a Cellphone
• Lift the handset. • Dial 088 1001
•Dial 10 000 or wait for 10 seconds • Enter your mailbox number (i.e. area code and telephone number)
• Press 3 for personal options •Press#
• Press 1 to change your greeting • Enter your secret code
• Press 1 to record a personal greeting •Press#
•Press 1 to record a NO REPLY greeting • Follow the voice instructions
• Follow the voice instructions

Example Example Mailbox number # Secret code #
10 000 3 088 1001

How to record your Busy Greeting How to retrieve messages INTERNATIONALLY (from
• Lift the handset outside Namibia)
•Dial 10 000 or wait for 10 seconds • Lift the handset
• Press 3 for personal options
• Press 1 to change your greeting • Dial + 264 88 1001
• Press 1 to record your greeting • Enter your mailbox number (i.e. international code, area code and
• Press 2 to record your busy greeting
• Follow the voice instructions telephone number)
•Press#
Example • Enter your secret code
10 000 3 •Press#
• Follow the voice instructions

2 Example

How to Activate your Secret Code + 264 88 1001 Mailbox number# Secret code #
• Lift the handset
•Dial 10 000 or wait for 10 seconds While listening to your messages,
• Press 3 for personal options Press:
• Press 2 for the secret code menu • 1 to listen to the message again
•Press 1 to change your personal secret code • 2 to save the message
• Enter new secret code • 3 to delete the message
•Press# • 7 to rewind
• Follow the voice instructions • 9 to fast forward
• # to skip to the end of message
Example • * to return to menu

1o000 3 2 Enter new secret code # Please note:
• Only the caller leaving a message pays for the call
HOME RETRIEVAL • Listening to your message that was left by the caller is absolutely
How to Retrieve your messages
• Lift the handset free.
•Dial 10 000 or pick up the handset and wait for 10 seconds
• Follow the voice instructions For assistance, please phone the Helpdesk, 24 hours, at 11000.